100% Digital Public Services
Secure QR-Login for Instant Authentication
Integrated with A Regional Bank for Seamless Payments
Key Takeaways
Service Approvals & Clearances Processed in Days
Enhanced Accessibility for Citizens & Public Sector Professionals
Challenge
The national government from Oceania region aimed to digitize public services and improve accessibility by replacing outdated manual processes. Citizens faced significant challenges, such as:
Time-consuming in-person visits to government offices for services like bill payments, school fee transactions, and police clearances.
Disjointed, non-user-friendly service portals with poor integration.
Slow service delivery leading to inefficiencies and administrative burdens.
Solution
Mokxa partnered with the client to design and implement a fully digital public service portal on Joget. This initiative streamlined operations and improved accessibility with the following capabilities:
Secure QR-based login authentication to instantly verify users against identity records.
Digitized public document processing for essential services, including academic records, medical registrations, and police clearances.
Online payment integration with a leading bank for utilities, school fees & government transactions.
Cloud-native infrastructure designed to support future expansions and new service rollouts.
User-friendly interface improving adoption and accessibility for citizens and public sector employees.
Outcome
The digital transformation resulted in tangible improvements in service delivery and efficiency:
100% digital public services, reducing paperwork and manual processes.
24/7 access to government services, eliminating the need for physical visits.
Faster turnaround times, reducing service processing from weeks to days.
Real-time financial transactions, ensuring timely fee collections and fund disbursement.
Enhanced citizen experience, leading to higher public satisfaction scores.
Full Story
Context
The government of an Oceania nation recognized the urgent need to digitize its public services and eliminate outdated, manual processes. Citizens struggled with lengthy approval times, excessive paperwork, and fragmented service portals. Government agencies faced inefficiencies due to disconnected systems and high administrative overhead. The goal was to create a seamless, all-in-one digital experience for citizens while improving operational efficiency for civil servants.
Solution
Mokxa collaborated with the client to develop a secure, scalable digital services platform on Joget. This transformation included:
Secure QR-based logins ensuring instant authentication of users against government identity records.
A centralized digital portal for accessing key services such as police clearance, academic records, medical registrations, and utility payments.
Automated workflows that removed redundant manual approvals and streamlined service requests.
Seamless integration with the region’s top bank for real-time digital payments and faster transactions.
Cloud-based infrastructure enabling rapid scaling and future expansion of services.
An intuitive, accessible interface that simplified interactions for citizens and government employees.
Outcome
100% digital processing for key government services, eliminating paperwork.
Real-time transactions reducing payment delays and improving revenue collection.
Drastic reduction in processing time—service approvals and clearances completed in days instead of weeks.
Higher citizen satisfaction scores due to seamless, hassle-free access to public utilities and services.
Operational efficiencies allowing civil servants to focus on higher-value tasks rather than administrative burdens.