Multi-tenant auto-scaling learning portal
Digitized modules for 100,000 training instances
Mobile-friendly, offline-enabled for 1,000,000 users
Key Takeaways
Military-specific security compliant (ATO & FIPS)
One place to manage training programs, progress, learning outcomes & certifications
Challenge
The United States Military Department, one of the nation's oldest and largest government agencies, faced significant challenges in managing its extensive training and development programs. The existing system relied heavily on manual processes, including paper forms, spreadsheets, and emails, leading to:
Siloed training assets and inefficient resource management.
Cumbersome administration and delays in documenting training results.
Limited scalability to accommodate the growing volume of training activities.
There was a pressing need for a centralized, scalable, and secure solution to digitize over 100 training modules and streamline the management of training instances across departments.
Solution
In collaboration with one of the client's technology vendors, Mokxa developed and delivered a multi-tenant, auto-scaling learning portal on Joget. Key features of the solution include:
Offline-mobile capability, allowing personnel to access and manage training resources even in environments with limited connectivity.
A UI-based record management system that simplifies the tracking of trainings, certifications, courses, performance management, and progressions.
Real-time performance updates by trainers, eliminating delays between training sessions and results documentation.
Empowerment of program administrators to manage daily operations efficiently without switching between multiple technologies or manual activities.
Compliance with military-specific security standards, including Authorization to Operate (ATO) and Federal Information Processing Standards (FIPS).
Outcome
The implementation of the multi-tenant learning portal resulted in significant improvements:
Digitization of over 100 training modules, enhancing accessibility and management.
Handling of over 100,000 training instances per month, with the scalability to accommodate millions in the future.
A mobile-friendly, offline-enabled platform supporting up to 1,000,000 users.
Enhanced operational efficiency and decision-making capabilities for program administrators through centralized data and streamlined processes.
This transformation has positioned the United States Military Department to effectively manage its training programs at scale, ensuring readiness and proficiency across its personnel.
Full Story
Context
The client is the largest and one of the oldest government agencies in the United States, Learning management is an established business process that manages multiple training and development programs across departments.
The client needed a central portal to digitize its existing learning management process (100+ training modules) and manage a high volume of related activities at scale.
In the past, this business process was managed manually using paper-based forms, spreadsheets and emails. This resulted in siloed training assets, inefficient management of training resources, cumbersome administration, as well as time-lapse between training sessions and results documentation.
Solution
Along with one of the client's technology vendor, Mokxa developed and delivered the solution on Joget - a multi-tenant autoscaling learning portal to track trainings, certifications, courses, performance management & progressions. Some features include:
Offline-mobile capability, UI-based record management system and scalable architecture are some features that support the client personnel to operate seamlessly.
Trainers can instantly update trainees' performance & results remotely. No more time lag between the training sessions & results documentation.
The solution also empowers program administrators to efficiently manage their day-to-day operational processes. They don't have to switch between various technologies and manual activities. Also, relevant data facilitates decision support for them.
Outcome
Enabled the client to handle huge volume of training instances (100,000+) per month, with the ability to scale up to millions.
Used by 100,000 users across multiple departments ramping to a million.
Established a single source of truth for the client to consolidate the entire training portfolio and learning/development data. Business users can retrieve information real-time at their fingertips.
Complies to industry-specific security requirements like Authorization to Operate (ATO) & Federal Information Processing Standard (FIPS).