Faster patient registrations
Medical healthcare information system integration
Secure access to patients data & lab reports
Key Takeaways
Rapid development & deployment
Digital transformation for efficient patient care
Challenge
The client, a healthcare authority in the Middle East operating across 7 countries, faced challenges during the COVID-19 pandemic in managing appointments and lab reports for patients:
Paper forms and email-based workflows were slow, tedious, and error-prone.
Manual systems struggled to keep up with patient demands, delaying services and frustrating patients.
Lack of secure and integrated access to medical records further complicated operations.
Solution
In 4 weeks, Mokxa worked with the client to develop a Patient Registration & Lab Reporting System on low-code Joget. This innovation included:
Completed within 4 weeks, including integration and data migration.
Automated patient registrations with QR code for seamless sign-ups.
Integrated with medical healthcare information system to send lab reports via WhatsApp, SMS, and email, using secured, shortened URLs.
Permission-controlled access. Each clinic could only view and manage patient data within its own premises.
Digitized invoice delivery and automated SLA reminders.
Outcome
Cut registration time to 5 minutes, providing better patient experience.
Timely reminders to patients about their appointments and test results.
Seamless scalability enabled clinics to handle higher patient volumes across the group.
Patients can access their medical data with confidence and peace of mind.
Supported the healthcare group’s vision of expanding digital services.
Full Story
Context
The client, a healthcare authority in the MEA, manages over 20 million patients annually across 360+ facilities. The COVID-19 pandemic highlighted inefficiencies in their manual process for appointments registrations and lab reports management.
Manual registration booking and confirmation processes led to overbooking, cancellations, and long wait times, impacting the overall patient experience.
There was no seamless integration with the legacy electronic medical records system, resulting in long turnaround for lab reports, reducing the efficiency of patient care.
Overburdened business processes were not scalable to handle the surge in patient transactions.
Solution
Mokxa worked with the healthcare group to analyze their challenges and built a Patient Registration & Lab Report Management System on Joget. The solution addressed key operational issues and streamlined patient care.
Patients registered in under 5 minutes using QR codes linked to online forms.
Integrated SMS and WhatsApp reminders to notify patients before their appointments.
Integrated with medical healthcare information system. Lab reports were automatically delivered to patients via SMS, email, and WhatsApp with secure URLs.
Invoices were automatically emailed to patients after each visit, simplifying the billing process to eliminate delays in payment processing.
A permission-controlled environment was implemented, allowing each clinic to access only its own patient data, ensuring confidentiality and security across outlets.
Outcome
The solution transformed patient registration and service delivery of medical reports:
Automation and integration enhanced compliance and overall patient satisfaction.
Patients experienced faster registration, secure access to lab reports, timely invoicing, and consistent service across all clinics.
Automation streamlined workflows, allowing staff to focus on patient care rather than administrative tasks.
The client achieved operational scalability with reduced costs, optimized resource allocation, and improved overall service delivery.